🌿 Refund & Returns Policy
At Veggilanties, we lovingly craft and deliver fresh, fiber-forward foods and wellness products throughout El Paso. Because our items are perishable, handmade, and personal in nature, all refunds and returns are handled on a case-by-case basis. We’re here to help — and we’ll always do our best to make things right.
🥗 Food Products
Our food is designed to nourish and support your system — and yes, it’s fiber-forward by design. Because of this, we do not offer refunds based on taste preferences or natural digestive responses.
However, if there’s a quality issue or a delivery error on our part, please contact us within 24 hours of delivery. We’ll coordinate with you directly to offer a credit or redelivery, depending on the situation.
💄 Beauty & Wellness Products
We accept returns on beauty and wellness items within 7 days of delivery, provided:
- No more than ⅛ of the product has been used
- The item is in its original packaging
- You include a brief note explaining why the product didn’t work for you
We want to understand your experience so we can improve — and we appreciate your honesty.
🎁 Gifts, Sale Items & Custom Orders
- Gift items may be eligible for store credit if returned in unused condition
- Sale items are final sale and not eligible for refund
- Custom or made-to-order items are non-refundable unless defective
🚚 Coordinating Returns
Because we deliver locally, any approved return or exchange will be coordinated directly with you. We’ll work together to schedule a pickup or redelivery that fits your availability.
📦 Shipping Returns (if applicable)
If a return requires shipping, you’ll be responsible for the cost unless the item was defective or incorrect. We recommend using a trackable service for higher-value items.
💬 Need Help?
We’re a small team with big hearts — and we care deeply about your experience. If you have a concern about your order, please reach out to us at veggilanties@gmail.com within the timeframes listed above. We’ll review your request with care and respond as quickly as possible.